FAQ's

1. How can I contact support?

You can reach our customer support team through the Contact Us page or by email. We typically respond within 24 hours.

2. Where are your products shipped from?

ZAVARI™ products are shipped directly from our international fulfillment centers, depending on product availability and your location. This allows us to offer exclusive designs at competitive prices while keeping our collection fresh and innovative.

3. How long does processing and shipping take?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped out immediately.

Shipping typically takes 8–15 business days, depending on your location. Please note that delivery times may vary due to high demand, carrier delays, or customs processing.

N.B.
If you ordered multiple items, they may be shipped separately from different fulfillment centers. This means they may arrive at different times. Rest assured, all items will be delivered.

4. Can I change or cancel my order?

Please contact us as soon as possible if you wish to modify or cancel your order. We cannot guarantee changes or cancellations once an order has entered processing or fulfilment. If the order has already been processed or shipped, it cannot be cancelled.

5. Can I get a refund on my product?

Yes. ZAVARI™ offers a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.

6. What is the process for returning a product?

To start a return, please contact us at support@zavariofficial.com. Our support team will guide you through the return process and provide all necessary instructions.

7. How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 3–7 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

8. What if my package is lost in transit?

If your package appears lost, please contact us. We will work with the shipping carrier to investigate the issue and provide a resolution.

9. What if my tracking says "Delivered" but I didn’t receive it?

If tracking shows your package as delivered, please check with neighbors, your local post office, or building management. If you still cannot locate your package, contact us within 48 hours, and we will assist you. Please note that we are not responsible for stolen packages.

10. What if I entered the wrong shipping address?

Please ensure your shipping address is correct at checkout. If you notice a mistake, please contact us as soon as possible. We cannot guarantee that the shipping address can be changed once the order has entered processing or fulfilment. ZAVARI™ is not responsible for orders shipped to an incorrectly provided address.

11. What should I do if my item is damaged or defective?

If your ZAVARI™ item arrives damaged or defective, please contact us immediately upon receipt. We will promptly evaluate the issue and work quickly to resolve it.

12. How can I track my order?

Once your order ships, ZAVARI™ will send you a confirmation email with tracking information. You can use this to monitor your shipment in real time.

13. Do you offer international shipping?

We currently provide free shipping across the United States. International shipping is coming soon.

14. What payment methods do you accept?

ZAVARI™ accepts all major credit cards as well as PayPal. All transactions are processed securely to protect your information.