Refund policy
At ZAVARI™, we are committed to providing high-quality products and an exceptional shopping experience. If your purchase does not meet your expectations, we aim to make the return process as simple and transparent as possible.
30-Day Return Policy
Timeframe
You have 30 days from the delivery date to request a return.
Eligibility for Returns
Condition
To qualify for a return, the product must be in its original condition. This means the item should be returned as it was delivered and include its original packaging whenever possible.
How to Initiate a Return
Step 1: Contact our customer support team at support@zavariofficial.com
Step 2: Provide your order number and briefly explain the reason for the return or share how we can improve.
Step 3: Our team will respond within 24 hours with detailed return instructions and assist you further.
Return Shipping
Customer Responsibility
Customers are responsible for return shipping costs, unless:
- The return is due to an error on our part, or
- The product is defective or incorrect
Defective or Incorrect Items
If the product is defective or the wrong item was sent, ZAVARI™ will provide a replacement or refund at no additional cost to the customer and ship a new item as quickly as possible, where applicable.
Note:
Shipping delays caused by customs clearance or external carriers are beyond our control and are not valid reasons for a return.
Reporting Issues
Please contact support within 14 days of receiving your product if you need to report a defective or incorrect item.
Refund Process
Inspection
Once we receive and inspect your returned item, we will notify you of our decision.
Processing Time
If approved, your refund will be issued to your original payment method within 3-7 business days.
Bank Processing
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If more than 10 business days have passed since your refund was approved, please contact us at support@zavariofficial.com
Exchanges
Option
If you would like to exchange your item for a different size or model, please indicate this when initiating your return.
Availability
Exchanges are subject to product availability.
Non-Returnable Items
Certain items cannot be returned once opened or used. These include:
- Liquid products
- Hygiene-related items
- Any item that cannot be safely resold
Damaged or Defective Items
If your item arrives damaged or defective, please contact our support team immediately.
Verification
To help us verify the issue and speed up the process, please include:
- Clear photos, or
- A short video showing the damage or defect
Next Steps
Our team will provide instructions on how to return the product and arrange for a replacement or refund.
Cancellation Policy
Please contact us as soon as possible if you wish to cancel your order. We cannot guarantee cancellation once an order has entered processing or fulfilment. If the order has already been processed or shipped, it cannot be cancelled, but you may request a return in accordance with our Return and Refund Policy.
Please contact our support team at support@zavariofficial.com
Contact Information
For any questions regarding our return policy, please contact our customer support team:
Email: support@zavariofficial.com
Or visit our Contact Us page.
This Return and Refund Policy applies to all destinations currently available for shipping at checkout.
Our Guarantees
Free Shipping
We offer free standard shipping to all destinations currently available at checkout.
Secure Payments
All payments are processed securely via Credit Card, PayPal, Apple Pay, and other trusted payment methods.
Need Help?
Our support team is always ready to assist you.
Contact us at support@zavariofficial.com or through our Contact page.
30-Day Money-Back Guarantee
At ZAVARI™, we stand behind our products with confidence. Eligible purchases may be returned within 30 days of delivery for a refund in accordance with this Return and Refund Policy.